Terms of Service

Last Updated: February 3, 2026

Welcome to VONILI. These Terms of Service ("Terms") govern your access to and use of the VONILI website, mobile applications, and all related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Acceptance of Terms

By accessing, browsing, or using our website and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Refund Policy, and Shipping Policy, which are incorporated herein by reference. If you are using the Services on behalf of a business or entity, you represent that you have the authority to bind that entity to these Terms.

2. Eligibility

You must be at least 18 years of age or the age of majority in your jurisdiction to use our Services. By using our Services, you represent and warrant that:

• You are at least 18 years old or the age of majority in your jurisdiction
• You have the legal capacity to enter into a binding contract
• You will comply with these Terms and all applicable laws and regulations
• All information you provide is accurate, current, and complete

3. Account Registration

To access certain features of our Services, you may need to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach

We reserve the right to suspend or terminate accounts that violate these Terms or contain inaccurate information.

4. Products and Services

4.1 Product Descriptions

We strive to provide accurate descriptions, images, and pricing for all products. However:

• Colors may vary slightly due to monitor settings and lighting conditions
• Product dimensions and specifications are approximate
• We reserve the right to correct errors in descriptions or pricing
• Products are subject to availability

4.2 Pricing

All prices are listed in USD unless otherwise specified. Prices are subject to change without notice. We are not responsible for typographical errors regarding pricing. If a product is listed at an incorrect price, we reserve the right to cancel the order and issue a full refund.

4.3 Product Availability

Due to the nature of our extensive catalog and high customer demand, product availability is subject to change at any time. While we work diligently to maintain accurate inventory information, stock levels fluctuate frequently due to:

• High demand for popular items
• Seasonal availability and collection rotations
• Supply chain and manufacturing timelines
• Real-time inventory synchronization across multiple sales channels

We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion. The display of any product on our website does not guarantee that the item is currently in stock or available for immediate shipment.

4.4 Inventory Verification

All orders are subject to inventory verification after placement. In the rare event that an item becomes unavailable after you place your order:

• We will notify you promptly via email
• You will receive a full refund for any unavailable items
• If only part of your order is affected, remaining items will ship as scheduled
• You may choose to wait for restocking (if expected) or receive a refund
• Refunds are processed within 5-7 business days

We apologize for any inconvenience this may cause and appreciate your understanding as we strive to offer a wide selection of products.

5. Orders and Payments

5.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order, in whole or in part. Order confirmation does not guarantee acceptance or availability. Your order is not final until we ship the product(s) to you. We may cancel or modify orders due to:

• Product unavailability or insufficient stock
• Pricing or product information errors
• Suspected fraud or unauthorized transactions
• Violation of these Terms
• Inability to verify payment or billing information
• Supply chain or fulfillment constraints
• Other reasons at our sole discretion

If we cancel your order or any portion thereof, you will be notified by email and receive a full refund for the cancelled item(s). We are not liable for any disappointment, inconvenience, or costs resulting from order cancellation.

5.2 Payment Processing

We accept major credit cards, debit cards, and other payment methods as indicated at checkout. All payments are processed securely through Stripe. By submitting payment information, you represent that:

• You are authorized to use the payment method
• The payment information is accurate and complete
• You will pay all charges incurred, including applicable taxes and shipping

5.3 Payment Security Review

To protect our customers from fraud and unauthorized transactions, all orders undergo a manual payment security review before processing. This review:

• Typically completes within 1-24 business hours
• Verifies payment authenticity and billing information
• Protects you from potential fraud and identity theft
• Is required before your order enters fulfillment

Orders that do not pass security review will be cancelled and refunded. We may contact you for additional verification if needed.

5.4 Order Modifications and Cancellations

Once an order is placed, modifications may not be possible. Contact us immediately at Contact@vonili.com if you need to modify or cancel an order. Cancellation requests made before payment approval may be accommodated. We cannot guarantee changes can be made once payment has been approved and processing has begun.

6. Shipping and Delivery

Please refer to our Shipping Policy for detailed information regarding:

• Processing and delivery times
• Shipping methods and rates
• International shipping
• Delivery issues and lost packages

Risk of loss and title for items pass to you upon delivery to the shipping carrier.

7. Returns and Refunds

Please refer to our Refund Policy for detailed information regarding returns, exchanges, and refunds. Key points include:

• 7-day return window from delivery date
• Items must be unworn, unwashed, with original tags attached
• Certain items are non-returnable (final sale, bodysuits, intimates)
• Customer is responsible for return shipping costs

8. Intellectual Property

8.1 Our Content

All content on our website, including but not limited to text, graphics, logos, images, audio, video, software, and design elements, is the property of VONILI or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy, reproduce, or distribute any content without written permission
• Modify, create derivative works, or reverse engineer any content
• Use our trademarks, logos, or branding without authorization
• Remove any copyright or proprietary notices

8.2 User Content

By submitting reviews, comments, or other content, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and display such content. You represent that you own or have the rights to submit such content and that it does not violate any third-party rights.

9. Prohibited Conduct

You agree not to:

• Use our Services for any illegal or unauthorized purpose
• Violate any applicable laws, regulations, or third-party rights
• Transmit viruses, malware, or harmful code
• Interfere with or disrupt our Services or servers
• Attempt to gain unauthorized access to any systems or data
• Use automated tools to scrape, crawl, or harvest data
• Engage in fraudulent activities or misrepresent your identity
• Harass, abuse, or harm other users or our staff
• Post false, misleading, or defamatory content
• Resell products for commercial purposes without authorization

10. Third-Party Links and Services

Our Services may contain links to third-party websites and services. We are not responsible for the content, accuracy, or practices of third-party sites. Your interactions with third parties are solely between you and them. We encourage you to review their terms and privacy policies.

11. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY OR COMPLETENESS OF INFORMATION
• UNINTERRUPTED OR ERROR-FREE SERVICE

We do not warrant that our Services will meet your requirements or expectations.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VONILI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
• DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO YOUR ACCOUNT
• DAMAGES RESULTING FROM THIRD-PARTY CONDUCT OR CONTENT

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM, OR $100, WHICHEVER IS GREATER.

13. Indemnification

You agree to indemnify, defend, and hold harmless VONILI and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal proceedings, you agree to contact us at Contact@vonili.com to attempt to resolve any dispute informally. We will endeavor to resolve disputes within 30 days.

14.2 Arbitration Agreement

Any dispute that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in Delaware, United States.

14.3 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive any right to participate in class actions, class arbitrations, or representative actions.

15. Governing Law

These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. You consent to the exclusive jurisdiction of the state and federal courts located in Delaware for any disputes arising from these Terms.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our Services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

17. Termination

We may terminate or suspend your access to our Services at any time, with or without cause, with or without notice. Upon termination:

• Your right to use our Services immediately ceases
• Provisions regarding intellectual property, disclaimers, limitations of liability, and indemnification survive

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

19. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

20. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and VONILI regarding your use of our Services and supersede all prior agreements and understandings.

21. About VONILI

VONILI is an online lifestyle and fashion destination offering a curated selection of products across multiple categories:

• Women's Fashion: Clothing, dresses, tops, bottoms, swimwear, activewear, outerwear, and denim
• Men's Fashion: Tops, bottoms, jeans, outerwear, and coordinated sets
• Shoes & Footwear: Boots, sandals, sneakers, heels, flats, and slippers
• Bags & Accessories: Handbags, totes, backpacks, wallets, and crossbody bags
• Jewelry: Rings, necklaces, earrings, and bracelets
• Accessories: Sunglasses, hats, scarves, belts, and hair accessories
• Home & Decor: Seasonal decor and home accessories

We are committed to providing our customers with trendy, high-quality products at accessible prices.

22. Contact Information

For questions, concerns, or feedback regarding these Terms of Service, please contact us:

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.