Privacy policy
What we keep, and why.
Your details run your order: delivery, payment, support. This is the full list of what we collect, who helps us use it and how to make us forget it.
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- What we collectContact, order and device details needed to run the store and your orders.
- Card numbers stay off our serversPayments are handled by Shopify Payments and its providers.
- Who helpsPayment, fulfillment, shipping, analytics and marketing partners, each for a stated purpose.
- Your rightsAccess, correct, delete or export your data, or opt out. Just ask.
A friendly summary. The full text below is the official version. Read it
Last Updated: August 25, 2026
VONILI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store. Please read this policy carefully to understand our practices regarding your personal data.
Products are sold under the VONILI name and are made by independent manufacturers. Orders are fulfilled through our fulfillment partners.
1. Information We Collect
We collect information you provide directly to us and information collected automatically when you use our services:
Information You Provide
- Contact Information: Name, email address, phone number, shipping address, and billing address
- Account Information: Username, password, and account preferences
- Payment Information: Billing details needed to complete your order (Payment information is processed securely through Shopify Payments and the payment providers shown at checkout. Card processing may be handled by Shopify's payment service providers, including Stripe where applicable. VONILI does not store complete payment-card numbers on its own servers.
- Transaction Information: Purchase history, order details, and product preferences
- Communications: Correspondence with our customer support team, product reviews, and feedback
Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs
- Location Data: General geographic location based on IP address
- Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar technologies
2. How We Use Your Information
We use your personal information for the following purposes:
- Order Processing: To process and fulfill your orders, including shipping, delivery, and returns
- Payment Processing: Payment information is processed securely through Shopify Payments and the payment providers shown at checkout. Card processing may be handled by Shopify's payment service providers, including Stripe where applicable. VONILI does not store complete payment-card numbers on its own servers.
- Customer Service: To respond to inquiries, provide support, and resolve disputes
- Account Management: To create and manage your account, authenticate users, and maintain security
- Marketing Communications: To send promotional materials, newsletters, and special offers (with your consent)
- Service Improvement: To analyze usage patterns and improve our website, products, and services
- Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights
- Fraud Prevention: To detect, prevent, and address fraud, security breaches, and unauthorized activities
3. Information Sharing and Disclosure
We may share your personal information with the following third parties:
- Payment Processing: Payment information is processed securely through Shopify Payments and the payment providers shown at checkout. Card processing may be handled by Shopify's payment service providers, including Stripe where applicable. VONILI does not store complete payment-card numbers on its own servers.
- Fulfillment Partners: We share necessary order information (name, shipping address, order details) with our fulfillment and logistics partners to process, pack, and ship your orders.
- Shipping Carriers: We share shipping information with carriers (USPS, UPS, FedEx, DHL) to deliver your orders and provide tracking information.
- E-commerce Platform (Shopify): Our store is powered by Shopify, Inc., which processes data in accordance with their privacy policy at shopify.com/legal/privacy.
- Analytics Providers: We use analytics services to understand website usage and improve our services.
- Marketing Partners: With your consent, we may share information with marketing partners for targeted advertising.
- Legal Requirements: We may disclose information when required by law, court order, or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
4. Data Security
We implement industry-standard security measures to protect your personal information:
- SSL/TLS encryption for all data transmissions
- PCI-DSS compliant payment processing through Shopify and checkout payment providers
- Secure data storage with access controls
- Regular security assessments and updates
- Employee training on data protection practices
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and shopping cart contents
- Authenticate your account and maintain security
- Analyze website traffic and usage patterns
- Deliver personalized content and advertisements
You can control cookies through your browser settings. Disabling cookies may limit certain features of our website.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Opt-Out: Unsubscribe from marketing communications at any time
- Restrict Processing: Limit how we use your data in certain circumstances
To exercise any of these rights, please contact us at contact@vonili.com.
7. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and disclose
- Right to delete your personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
9. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and regulatory obligations
- Resolve disputes and enforce our agreements
- Maintain business records as required by law
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
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