Refund policy

Thirty days to be sure.

Try it at home, in your light, with your shoes. If it isn’t you, here’s exactly how to send it back, with no guesswork.

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Written for humans No small printJust clear print

The 30-second version

  • 30 days from deliveryUnworn, unwashed, original tags still on.
  • Message us firstWe approve the return, then you mail it within 7 business days.
  • Our mistake, our labelDamaged, defective or wrong item? We pay the return shipping. Otherwise the label is yours.
  • Back where you paidRefunds go to your original payment method within 10 business days of it arriving.
  • Some pieces stay finalSwimwear, intimates, jewelry, beauty, gift cards and anything marked Final Sale.

A friendly summary. The full text below is the official version. Read it

Last Updated: October 8, 2026

This is the complete return and refund policy for VONILI (operated by Vonili LLC). The same terms are on the product page and in Google Merchant Center. Please read them before you buy.

The terms, in one place

  • Return window: 30 days after the delivery date, for eligible items.
  • How to return: by mail only. There is no store and no in-person return. Do not send a package to our Delaware mailing address.
  • Return address: Returns Department, 17300 Railroad Street, Unit D, City of Industry, CA 91748, USA, after we approve the return.
  • Condition: new. Unworn, unwashed, with the original tags attached.
  • Return label and cost: you buy the label and you pay the actual return-shipping cost.
  • Our mistake: if we sent a damaged, defective, or incorrect item, we provide the label and we pay the return shipping.
  • Refund: to the original payment method, issued within 10 business days after we receive the return.
  • Exchanges: we do not offer exchanges.
  • Final sale: the categories listed below, and any item marked Final Sale on its page, cannot be returned.

1. What can be returned

An item can be returned only when every point below is true:

  • You contact us within 30 days after the delivery date.
  • The item is unworn and unwashed, with no sign of wear, use, or washing.
  • Original tags, labels, and hygiene stickers are still attached.
  • The item is in its original packaging when you still have it.
  • You can show the order confirmation.
  • The item is not in the final-sale list in section 2.

We accept eligible returns for any reason, including a change of mind. Returns are not limited to damaged or defective items.

2. What cannot be returned

These products are final sale. They cannot be returned or exchanged, even if they were discounted:

  • Bodysuits – every bodysuit style
  • Intimates and lingerie – bras, underwear, shapewear, and intimate apparel
  • Swimwear – every swimwear item, whether or not a hygiene liner is still in place
  • Jewelry – every jewelry item
  • Face masks – every face mask
  • Beauty – cosmetics, skincare, makeup, and other beauty products

Any other product is final sale only when its product page says Final Sale before you buy it. A lower price or a promotion does not, by itself, make an item final sale.

These are also not returnable:

  • Gift cards
  • Personalized or custom items
  • Worn, washed, or altered items
  • Items with tags or hygiene seals removed
  • Items with makeup, perfume, or odor

3. How to start a return

  1. Contact us first at contact@vonili.com or +1 302-208-7831. Include your order number, the items, the reason, and photos if you have them.
  2. Wait for approval. We reply within 1–2 business days with your return authorization number and instructions.
  3. Pack the item with the tags attached.
  4. Mail it within 7 business days after approval to:
    Returns Department, 17300 Railroad Street, Unit D, City of Industry, CA 91748, USA
    Write your return authorization number on the package. Buy your own label unless we told you that we will pay the return shipping.
  5. Keep the tracking number.

Do not ship a return before we approve it. Packages sent without approval, or sent to the Delaware mailing address, are not accepted. They are returned to the sender at the sender's expense.

4. Return shipping

  • Returns are by mail only.
  • You pay the actual return-shipping cost and you are responsible for the return label.
  • Use a tracked service. We are not responsible for a return that is lost or damaged on the way back.
  • The original outbound shipping charge is not refunded, unless the return is because we sent a damaged, defective, or incorrect item.
  • When we confirm that we sent a damaged, defective, or incorrect item, we provide the return label and we pay the return shipping.

5. International returns

International returns use the same 30-day window, the same condition rules, and the same final-sale list. You pay the return shipping. Duties, customs fees, and taxes you already paid are not refunded. International returns go to the same returns address in the USA: Returns Department, 17300 Railroad Street, Unit D, City of Industry, CA 91748, USA. Email or call us first for your return authorization number.

European Union: you may cancel for any reason within 30 days after delivery. That is the same window as the rest of this policy. The item still has to come back by mail, unworn, unwashed, and with tags attached. You pay the return shipping unless we sent a damaged, defective, or incorrect item.

6. When you receive the refund

After the return arrives, we inspect it and, if it meets this policy, we issue the refund. We issue that refund within 10 business days after we receive the return. Inspection time is included in those 10 business days. It is not added on top.

  • The refund goes to the original payment method.
  • We email you when the refund is issued.
  • Your bank or card issuer may take more time to show the credit. That extra time is not part of our 10 business days.

If the item does not meet this policy, we email you the reason, we do not issue a refund, and we can send the item back to you at your expense.

If 10 business days have passed since our email saying the refund was issued and you still do not see it, check with your bank and then contact us.

7. Exchanges

We do not offer exchanges. For a different size or color, return the eligible item under this policy and place a new order.

8. Damaged, defective, or incorrect items

Contact us within the 30-day window at contact@vonili.com or +1 302-208-7831, with your order number and clear photos of the item and the packaging. Photos sent within 48 hours of delivery make the problem easier to confirm. A later message is still reviewed if it is inside 30 days of delivery.

When we confirm the item was damaged, defective, or not what you ordered, we provide the return label and we pay the return shipping. We then send a replacement or refund the item and the outbound shipping charge. We confirm which one in our reply.

9. Missing items

Check the packaging and every tracking number. An order can arrive in more than one package. If an item is still missing, contact us within 30 days of the delivery date with your order number.

10. Misuse

We can refuse a return that does not meet the conditions in this policy, including worn returns and returns of final-sale items. We can also refuse a return that is fraudulent. Those limits do not shorten the 30-day window for an eligible item.

11. Chargebacks

Contact us before you file a chargeback. We will look at the order and this policy with you first.

12. Changes to this policy

If we change this policy, the new version is posted on this page and applies to orders placed after it is posted.

13. Contact

Questions about a return or a refund: email contact@vonili.com or call +1 302-208-7831. Include your order number. We usually reply within 1–2 business days, Monday through Friday.

Returns address: Returns Department, 17300 Railroad Street, Unit D, City of Industry, CA 91748, USA. Please wait for your return authorization number before you ship.

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