Answers, before you ask.

Orders are processed within 1–4 business days. You'll receive a shipping confirmation email with tracking as soon as your order is on its way.

Because we process orders quickly, changes and cancellations may not be possible once processing begins. Email contact@vonili.com as soon as possible and we'll do our best to help.

Please check your spam/junk folder first. If it's still missing, contact us with the name and email used at checkout and we'll confirm your order.

United States: 7–14 business days total (including processing).

International: 5–24 business days, depending on the country, including processing. See the delivery table in our Shipping Policy.

US: $6.95, or free on orders of $75 or more.

International: $12.90 flat, or free on orders of $100 or more. Final rates are always shown at checkout.

We currently ship to the United States and selected international destinations across North America, Europe, the Middle East, and Asia-Pacific. Available destinations appear automatically at checkout based on your address. If your country isn't offered there, we're unable to ship to it at this time.

Eligible items are typically consolidated and shipped together when possible. In uncommon cases—such as special items, stock splits, or fulfillment constraints—an order may arrive in more than one package and have more than one tracking number. Please check all tracking numbers before reporting a missing item.

Please check around your delivery area and with neighbors/household members, and allow 24–48 hours as tracking sometimes updates early. If it's still missing, contact the carrier with your tracking number to file a claim. Once a carrier marks a package as delivered, please open a claim with them using your tracking number — we're glad to share order details to support your claim.

International orders may be subject to import duties, customs fees, VAT, or other local taxes. Unless checkout explicitly states that duties are included, these charges are not collected by VONILI and are the customer’s responsibility. Charges and customs procedures vary by destination.

You can request a return within 30 days of delivery for eligible items. The item must be unworn, unwashed, and have its original tags attached. Returns are by mail only, to Returns Department, 17300 Railroad Street, Unit D, City of Industry, CA 91748, USA, after we approve the return. You pay the return shipping, unless we sent a damaged, defective, or incorrect item. There is no in-store return. Email contact@vonili.com or call +1 302-208-7831 first. See the Return & Refund Policy.

Email contact@vonili.com with your order number, the items you'd like to return, and the reason. We'll respond within 1–2 business days with instructions and your return authorization number. Returns go to Returns Department, 17300 Railroad Street, Unit D, City of Industry, CA 91748, USA. Please wait for our return authorization before shipping anything back so we can process it smoothly.

These cannot be returned: all bodysuits, intimates and lingerie, all swimwear, all jewelry, face masks, beauty products, gift cards, personalized items, worn, washed, or altered items, and any item marked Final Sale on the product page before purchase. A discount by itself does not make an item final sale.

We don't offer direct exchanges. For a different size or color, return the original item and place a new order – this gets your new item to you faster.

We issue an approved refund to your original payment method within 10 business days after we receive the return. Inspection is included in those 10 business days. Your bank may take additional time to show the credit.

Contact us within 30 days of delivery at contact@vonili.com or +1 302-208-7831 with your order number and photos. Photos within 48 hours of delivery help us confirm the problem. A later message is still reviewed if it is inside 30 days. When we confirm that we sent a damaged, defective, or incorrect item, we provide the return label and we pay the return shipping, then we send a replacement or refund the item and the outbound shipping.