Shipping policy

No surprise fees at the last step.

You should know what shipping costs before checkout tells you. Here it is, up front, for the US and everywhere else.

3 min read

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The 30-second version

The short version.

Free US shipping from $75Under $75, standard US shipping is a flat $6.
International from $12And free on international orders over $100.
One order, packed togetherEligible items are typically consolidated into a single shipment.
Duties, said plainlyInternational orders ship duty unpaid. Local import fees are paid on arrival.

A friendly summary. The full text below is the official version. Read it

VONILI is an online retailer operated by Vonili LLC. We curate and sell products and work with a primary fulfillment partner that prepares and ships customer orders. Eligible items in an order are typically consolidated into a single outbound shipment by that partner whenever possible. VONILI is the seller and merchant of record. Products are sold under the VONILI name and are made by independent manufacturers.

Last Updated: October 8, 2026

Thank you for shopping with VONILI (operated by Vonili LLC). We're committed to getting your order to you accurately and on time. Please review the information below on processing, delivery estimates, international shipping, duties, and more.

Shipping at a Glance

Processing Time: 1–4 business days
US Delivery: US delivery typically takes 7–14 business days from order to delivery, including processing.
International Delivery: 5–24 business days, depending on the country, including processing. See the table in section 3.2.
Free Shipping: Orders over $75 (US) · Orders over $100 (International)

1. Order Processing

1.1 Processing Time
All orders require 1–4 business days for processing before shipment. Processing includes payment security review, order verification, and careful packaging. Business days are Monday through Friday, excluding public holidays.

If an item becomes unavailable after you order, we will notify you by email within 1–4 business days and issue a refund for unavailable item(s). Available items in your order will still ship.

2. United States Shipping

Standard Shipping: $6.95 — typically 7–14 business days total
Free Shipping: Free on orders over $75 — typically 7–14 business days total

Estimated delivery is the total time from order to door, including processing. Actual delivery may vary by destination and carrier.

3. International Shipping

3.1 Rates
International standard shipping is $12.90. Free international shipping on orders over $100.

3.2 Estimated Delivery Times (order to delivery)

Destination	Total delivery time (order to door)
United States	7–14 business days
Singapore	5–13 business days
Japan, Mexico	8–16 business days
Saudi Arabia	8–18 business days
Canada, New Zealand	9–18 business days
United Kingdom	5–18 business days
Australia	9–20 business days
United Arab Emirates	10–20 business days
Austria, Belgium, Bulgaria, France, Germany, Ireland, Italy, Netherlands, Spain	9–20 business days
Croatia, Cyprus, Estonia, Finland, Greece, Latvia, Lithuania, Luxembourg, Malta, Portugal, Slovakia, Slovenia	12–24 business days
Israel	15–21 business days

Totals include 1–4 business days of processing and are the same delivery times shown on Google.

3.3 Customs, Duties & Taxes
International orders are typically shipped Delivered Duty Unpaid (DDU). The customer is responsible for any import duties, taxes, or customs fees charged by their country.

4. Fulfillment & Tracking

After checkout, your order is transmitted to our primary fulfillment partner, who prepares and ships it. Eligible items in the same order are typically packed and shipped together (consolidated) whenever possible—not sent as separate packages from many unrelated sellers.

Shipments leave from our fulfillment partner’s logistics network. VONILI does not operate a public retail warehouse at our mailing address in Delaware. Because partner facilities are often overseas, total delivery times include processing plus international transit, as shown in our delivery estimates.

In uncommon cases (special items, stock splits, or partner constraints), an order may arrive in more than one package and may include more than one tracking number. Carriers may include UPS, FedEx, DHL, and reliable regional partners.

You will receive tracking by email after shipment. Allow time for tracking to update.

5. Delivery Issues

5.1 Lost or stolen packages
If tracking shows that your package was delivered but you cannot locate it, contact us and the carrier promptly. We will provide available order information to support an investigation. Contact us at contact@vonili.com if you need help opening a carrier investigation.

5.2 Incorrect address / failed delivery
If a package is returned due to an incorrect address, refused delivery, failed attempts, or unclaimed status, we will contact you about reshipment (additional shipping may apply) or a refund minus outbound shipping where applicable.

6. Contact

Questions about shipping: call +1 302-208-7831 or email contact@vonili.com. Mailing address: 1207 Delaware Ave #4434, Wilmington, DE 19806, USA. That address is not a store or a return address. Approved returns go to Returns Department, 17300 Railroad Street, Unit D, City of Industry, CA 91748, USA; see our Return & Refund Policy.

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